This policy applies only to information we collect through our Services, in email, text and other electronic communications sent through or in connection with our Services.
We collect variety of information from and about users of our Services, including information : by which you may be personally identified; and/or about your internet connection, the equipment you use to access our Services and your usage details.
We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Services, and about your use of the Services, even if you use the Services without registering or logging in Website: viz., IP addresses; Domain servers; your preference setting; Types of computers accessing the Website; Types of web browsers used to access the Website; Referring source which may have sent you to the Website; and Other information associated with the interaction of your browser and the Website.
Stored information and files : Our applications also may access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information.
Last URL visited : The URL of the last web page you visited before visiting our websites.
Mobile device IDs : Unique mobile device identifier, if you’re using our Services on a mobile device, we may use mobile device IDs (the unique identifier assigned to a device by the manufacturer), instead of cookies, to recognize you. We may do this to store your preferences and track your use of our applications. Unlike cookies, mobile device IDs cannot be deleted. Advertising companies may use device IDs to track your use of our applications, track the number of advertisements displayed, measure advertising performance and display advertisements that are more relevant to you. Analytics companies may use mobile device IDs to track your usage of our applications.
Your activity on the Services : Information about your activity on the Services, such as your search queries, comments, domain names, search results selected, number of clicks, pages viewed and the order of those pages, how long you visited our Services, the date and time you used the Services, error logs, and other similar information.
Mobile status : For mobile application users, the online or offline status of your application. The information we collect or we may require you to provide us with certain information on or through our Services may include the following information: • Your full name, address, e-mail address, • telephone number, • date of birth • bank or payment card details • any proof of your identity and/or address • Details of any
transactions you carry out through our Website using your PayFee account and of the fulfilment of your requests; • Details of any bank account (including but not limited to, account holder, account name, account number, sort code, online banking PIN, Transaction Authentication Number and password, available balance and transaction history of your bank account), • Details of any credit, debit or other card used by you for transactions; • Correspondence that you send us; • Information collected through cookies. • Your IP address, log-in times, operating system and browser type; and • In order to fulfil our legal obligations to prevent fraud and money laundering, we will obtain information about you from third party agencies (“Third Party Information”), including your financial history, court judgements and bankruptcies, from credit reference and fraud prevention agencies when you open a PayFee account and at any time when we feel it is necessary to prevent fraud and minimise our financial risks.
Your searches and other activities: The search terms you have looked up and results you selected.
Your browsing information : How long you used our Services and which features you used; the ads you clicked on.
Your communications : Communications between you and other users or merchants through our Services; your participation in a survey, contest or promotion scheme; your request for certain features; your communication with us about employment opportunities posted to the services.
We use the information you provide to us to enhance the functionality and improve the quality of our Services, and to personalize your experience while using our Services. We also use this information to display relevant advertising, provide support to you, communicate with you, and comply with our legal obligations.
Cookies : “Cookies” are small computer files that are transferred to your computer’s hard drive that contain information such as user ID, user preferences, lists of pages visited and activities conducted while browsing the Website. Most browsers are set to automatically allow cookies. Please note it may be possible to disable some (but not all) cookies through your device or browser settings, but doing so may interfere with certain functionality on the Services. Major browsers provide users with various options when it comes to cookies. Users can usually set their browsers to block all third-party cookies (which are those set by third-party companies collecting information on websites operated by other companies), block all cookies (including first-party cookies such as the ones PAYFEE uses to collect search activity information about its users), or block specific cookies. To modify your cookie settings, please visit your browser’s help settings
Web Beacons : In limited circumstances we also may use “Web Beacons” to collect anonymous, non-Information about your use of our Website and the websites of selected sponsors and advertisers, and your use of e-mails, special promotions or newsletters we send to you. Web Beacons are tiny graphic image files imbedded in a web page or email that provide a presence on the web page or e-mail and send back to its home server information from the user’s browser. The information collected by web beacons allows us to statistically monitor how many people are using the Website and selected sponsors’ and advertisers’ websites, or opening our e-mails, and for what purposes.
Web Analytics : We may use third party website analytics services in connection with the Website. These website analytics services do not collect information that you do not voluntarily enter into the Website. These services do not track your browsing habits across websites which do not use their services. We are using the information collected from these services to find usability problems to make the Website easier to use. The recordings will never identify you or your account.
We use the information we collect from and about you for a variety of purposes, including to:
o Process and respond to your queries o Understand our users, improve the content and features of our Services, process and complete your transactions, and make special offers. o Administer our Services and diagnose technical issues. o Send you communications that you have requested. o Enable us to show you ads that may be of interest to you. o Generate and review reports and data about, and to conduct research on, our user base and Service usage patterns. o Administer contests and sweepstakes. o Provide you with customer support. o Provide you with notices about your account. o Carry out our obligations and enforce our rights arising from any contracts entered into between you and us. o Notify you about changes in our Services. o Allow you to participate in interactive features of our website. o For any other purpose with your consent. o We may also use your information to contact you about our own and third-party goods and services that may be of interest to you. o We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences.
We are required under applicable laws to retain certain records for a period of at least 5 (five) years after closure of your PayFee account, which will include your personal data such as your name, contact details, customer number and transaction history, etc. (“Retained Data”). Other than the Retained Data, we will delete and destroy all Personal Information that we hold about you when you (or we) terminate your PayFee account. We do not store your online banking login PIN, TAN and/or password.
• Please note that we will not store your credit card information. • Please note that we will never ask you to disclose your personal or security details by e-mail. If you receive any e-mail purportedly from PayFee requesting your personal or security details, please do not respond to it (“Such E-mail”). Please forward any Such E-mail to email@example.com and thereafter delete the e-mail immediately.
At any time we feel it is necessary to do so to protect our financial interests and prevent money-laundering or fraud, we share certain information about you and your PayFee account, financial history and transactions as part of our normal business operations with banks, payment facilitator partners, credit/debit card processing services, identity verification service providers and credit reference agencies (including, but not limited to) to identify and verify users in order to limit our exposure to fraud and other criminal activities and to manage our financial risk. We can provide you with a list of the credit reference agencies we use upon your written request. When conducting identification or fraud prevention checks, the relevant parties may retain a record of our query along with your information and may share this information with other fraud prevention agencies. If you want to know what information these companies hold about you, you can write to them to request access to your information.
When you sign up for an account, you are opting in to receive emails from other PAYFEE users, businesses, and PAYFEE itself. You can log in to manage your email preferences and you can follow the “unsubscribe” instructions in commercial email messages, but note that you cannot opt out of receiving certain administrative notices, service notices, or legal notices from PAYFEE.
We may contact you via the e-mail address and phone number registered with your PayFee account. You may also receive system-generated transactional e-mails such as confirmations, notification of receipt of payments, notification of password changes etc. which are necessary for the proper operation and administration of your PayFee account.
You expressly consent to receive such communications from us, irrespective of whether your phone number is registered on the National Do Not Call Registry. As a PayFee account holder, you will occasionally receive information by e-mail from us, unless you have expressly chosen not to receive such communication, about products, services and special deals which we think will be of interest to you via our newsletter. You can change whether or not you receive newsletters from us. However please note that you will still receive communication regarding your PayFee account such as transactional e-mails or other notifications affecting the operation of your PayFee account or our legal relationship.
If you receive an e-mail or are asked for your password by anyone claiming to work for us please forward the e-mail or report the incident by e-mail to us because it may be “Phishing”. Phishing means attempts to steal personal details and financial account details from a website user. “Phishers” use fake emails to lead users to counterfeit websites where the user is tricked into entering their personal details, such as credit card numbers, user names and passwords etc.
If you would like to review, change or delete personal information we have collected from you, or permanently delete your account, please contact the PAYFEE Privacy Officer.
You have a legal right to a copy of any Information about you held by us. You also have a right to correct any errors in that Information. As mentioned above, you have a right to request that we cease to use your Information for direct marketing purposes.
We will take reasonable steps to accurately record the personal information that you provide to us and any subsequent updates. We encourage you to review, update, and correct the personal information that we maintain about you, and you may request that we delete personal information about you that is inaccurate, incomplete, or irrelevant for legitimate purposes, or are being processed in a way which infringes any applicable legal requirement.
We are committed to ensuring that your Information is secure. In order to prevent unauthorised access or disclosure of Information we have physical, electronic and managerial procedures in place to keep your information safe. We have implemented appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your information and to maintain data security. These safeguards take into account the sensitivity of the information that we collect, process and store and the current state of technology. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it, including the use of vault and tokenization services form third party service providers. The third party service providers with respect to our vault and tokenization services and also our payment gateway and payment processing are all validated as compliant with the payment card industry standard (generally referred to as PCI compliant service providers).
We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control also any information that you may reveal in a review posting or other online discussion or forum is intentionally open to the public and is not in any way private. You should think carefully before disclosing any personally identifiable information in any public forum. What you have written may be seen and/or collected by third parties and may be used by others in ways we are unable to control or predict.
This high level of protection can only be effective if you follow certain security practices yourself. You must never share your PayFee account or login details with anyone. If you are concerned that any of your login details have been compromised, you can change them any time once you are logged on but you should always also immediately at firstname.lastname@example.org. If we receive instructions using your user name and password, we will consider that you have authorized the instructions.
Children Below 13 years of Age : The Services are not intended for users under the age of 13. We do not knowingly collect any personal information from children under 13 or market to or solicit information from anyone under the age of 13.
We makes no claims, promises or guarantees about the accuracy, completeness, or adequacy of the contents of this Website and expressly disclaim liability for errors and omissions in the contents of this Website. No warranty of any kind, implied, expressed or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, is given with respect to the contents of the Website or its hyperlinks to other internet resources. Reference in this Website to any specific commercial products, processes, or services, or the use of any trade, firm or corporation name is for the information and convenience of the public, and does not constitute endorsement or recommendation by us.